Refund policy
Beyond the Box – Return & Refund Policy
At Beyond the Box, we want you and your recipient to love every gift. If something isn’t right, we’re here to help.
Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return:
- Items must be unused, unopened, and in original packaging
- All contents must be intact and undamaged
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
Due to the nature of gift baskets and care packages, the following items are not eligible for return:
- Perishable food items (snacks, chocolates, etc.)
- Opened or partially consumed products
- Customized or personalized gift baskets
- Sale or discounted items (final sale)
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.
We will:
- Replace the item, or
- Issue a full refund
(no return required in most cases)
Return Process
To start a return:
- Email us at InfinityandBeyondShopLA@gmail.com
- Include your order number and reason for return
- We will provide return instructions and approval
Once approved:
- Ship the item back within 7 days
- Return shipping is prepaid label
Refunds
- Refunds are processed within 3–5 business days after receiving the return
- Funds are returned to the original payment method
- Shipping costs are non-refundable
Exchanges
We currently offer exchanges only for:
- Damaged items
- Incorrect orders
Gift Returns
If you received a gift:
- You may return eligible items for store credit only
Contact Us
📧 Email: InfinityandBeyondShopLA@gmail.com
📍 Beyond the Box Customer Support
